Customer Service

Welcome to elecycles.com.

We continue to provide and maintain the highest quality in all of our products.

Here is a shopping guide for you.

For any question or any request please chat with us online or email to support@elecycles.com.

 

Find your needed items

Please write down the items you want in the search bar on the top of the web, or find them through the menu or products category.

There is an online chatting, for any question or query welcome to chat with us. 

Add to cart and check out

To add items to your cart:

When finding your wish item, please choose your wanted optional specification such as color, size or others, and the quantity, then click " ADD TO CART". For customization, please chat with us before purchase.

 

Don’t have an account? Please create one today and start shopping.

 

You can now continue to checkout or keep browsing and adding more items to your cart.

 

To check your cart:

Click the “cart” icon on the right top of the web, you can check the items and the total cost. You can remove items from your cart or alter the quantity required at any time whilst.

 

To Checkout:

Click the “GO TO CHECKOUT” button to enter the page of the order details.
Please fill in the shipping address, choose the payment. On the right of the page, you will see the ORDER REVIEW which will show the items and total amount and the freight cost.  

Payment

There are many forms of payment for your choice
Visa/ MasterCard, Paypal, Maybank, Qiwi, Sofort, AmOnline, eNets, Bitcoin.
 

After filling in the address, choosing the payment term, and confirm in the ORDER REVIEW, Click PLACE ORDER NOW to enter the chosen payment process. 



Shipping

Orders can only be shipped to a single address. If you require separate orders to be shipped to different addresses, you will be required to place individual orders for each address.

You will be contacted once your purchase is ready for collection or delivery. 

Standard shipping table

Item

Delivery time

 

EBIKE

30-45 business days

 

COMPONENTS

2-7 working days

 

ACCESSORIES

2-7 working days

 

 OUTDOOR

 2-7 working days

 

Tracking My Order

You will receive a shipping confirmation with a Tracking Number on despatch. Registered account users can log into their account for delivery status.

Change or cancel an order

Please note that we have a quick turnaround time, this does mean there is only a small window to cancel your order. If you notice a mistake please cancel the order from within your account as soon as possible to avoid disappointment.

If you want to cancel an order within 24hours before we are ready to despatch it just follow these easy steps:

1. Log in your account.

2. Click "MY ACCOUNT" and "My Orders".

3. Select the order you wish to cancel.

4. Click the 'Cancel This Order' button.

Return Process

We understand the importance of the right product and the right fit, we sincerely want you to love your bike. To make a return, please refer to Return policy.

If you have any questions regarding your purchase or its warranty, please chat with us online or email to support@elecycles.com.