SPARE PARTS WARRANTY
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SPARE PARTS |
WARRANTY |
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1 |
Frame |
THREE YEARS |
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2 |
Motor |
TWO YEARS |
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3 |
Battery,battery tank |
18 MONTHS |
|
4 |
Charger |
ONE YEAR |
|
5 |
Controler |
15 MONTHS |
|
6 |
Sensors |
15 MONTHS |
|
7 |
Front fork |
ONE YEAR |
|
8 |
Handlebar |
ONE YEAR |
|
9 |
Cross-pipe |
ONE YEAR |
|
10 |
Adjuster |
ONE YEAR |
|
11 |
Front shorck assy |
ONE YEAR |
|
12 |
Crank of chain |
ONE YEAR |
|
13 |
LED Throttle |
ONE YEAR |
|
14 |
Rear brake bar |
ONE YEAR |
|
15 |
Rear disc brake |
ONE YEAR |
|
16 |
Throttle cable |
ONE YEAR |
|
17 |
Front axle protector |
ONE YEAR |
|
18 |
Disc brake |
ONE YEAR |
|
19 |
Rims |
ONE YEAR |
|
20 |
Spocks |
ONE YEAR |
|
21 |
F/R tyre |
SIX MONTHS |
|
22 |
F/R Fender |
SIX MONTHS |
|
23 |
Seat |
SIX MONTHS |
|
24 |
Sprocket |
ONE YEAR |
|
25 |
Rear derailleur |
ONE YEAR |
|
26 |
Derailleur |
ONE YEAR |
|
27 |
Chain |
ONE YEAR |
|
28 |
Stands |
ONE YEAR |
|
29 |
Pedal |
ONE YEAR |
|
30 |
Bell |
SIX MONTHS |
|
31 |
Reflector |
SIX MONTHS |
|
32 |
Middle Axle |
ONE YEAR |
|
33 |
Front shorck assy |
ONE YEAR |
| Frame | Aluminum Alloy |
|---|---|
| Seat Post | 6061 aluminum alloy |
| motor system | ShengYi 500W Rear brushless hub motor, Lishui MO controller, Kingmeter DH sensor |
| Battery & Charger | 48V 10.4AH Li-ion battery, 2A SANS charger, charge time is 4-6 hours |
| Shifter | SHIMANO ASLTX50R7CT |
| Crankset | Prowheel |
| Chain | KMC Z51 |
| Cassette | SHIMANO AMFTZ5007428 |
| Front Fork | MOZO alloy suspension fork. |
| Suspension | KS-EXA Spring damping |
| Wheel | 26inch *4.0 |
| Grips | Sport Type |
| Pedal | wellgo B249 |
| saddle | SR A210D |
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About shipment ( Important! ) |
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Please read the following terms before placing an order. |
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The time showed in the " Shipping Method" means the transport time, not including the handling time which takes 1-7 days usually. Because of the Coronavirus, there are fewer transportation lines, the transportation will take more time than shown on the web, such as DHL may take 10-15 days. Please understand. |
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1. Battery/ Products with battery |
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Handling time: 3-7 days |
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Country |
Shipping time |
Customs Tax |
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European Union |
6-12 days |
DDP (Delivered Duty Paid for the following countries: Germany, France, Belgium, Luxembourg, Netherlands, DDU ( Other countries in European) |
|
UK |
8-15 days |
DDP(Delivered Duty Paid) |
|
Russian |
12-20 days |
DDP(Delivered Duty Paid) |
|
American |
8-15 days |
DDU
Service area not included PO BOX; affiliated islands, remote areas: 006-009; PUERTO RICO AND VIRGIN ISLANDS; 966-969 HAWAII AND GUAM；995-999 ALASKA, etc. Customers from these areas please contact us to confirm the cost. |
|
Canada |
10-20 days |
DDU(Delivered Duty unPaid) Service area not included: P.O.BOX, military address, Northwest, Territories, Nunavut, Yukon, customers from these areas please contact us first to confirm the cost. |
|
South Africa |
10-15 days |
DDP(Delivered Duty Paid) |
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Australia, New Zealand |
7-15 days |
DDU(Delivered Duty Unpaid) |
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Malaysia, Thailand |
5-7 days |
DDU(Delivered Duty Unpaid) |
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Singapore |
3-5 days |
DDU(Delivered Duty Unpaid) |
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Korea |
3-5 days |
DDU(Delivered Duty Unpaid) |
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Japan |
5-10 days |
DDP(Delivered Duty Paid) Service area not included |
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We only ship battery/ products with battery to the above countries at present. But we will try our best to add channels to more countries in the future. |
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2. Other products |
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Handling time |
3-7 days |
You can choose the shipping way when you checkoutand see the shipping items. |
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Ship via ChinaPost |
10-30 days |
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Express company |
5-10 days |
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We understand the importance of the right product and the right fit, we sincerely want you to love your items. To make a return, please follow these guidelines:
Defective item
If an item is defective when you receive it, it will need to be returned to us for a full inspection to ensure it is covered by the warranty. To return a faulty item please follow the procedure below:
To qualify for a return:
Returns will be accepted within 15 days after you receive the product.
The item(s) must be in new with original packaging.
The damaged item even following the regular operation.
Proof of defective item required.
Items not acceptable by return:
The item was not purchased from ELECYCLES.
The item is unclean.
The item was damaged by improper use or damaged in an accident.
Once the product has been returned to us and has been ascertained as complete and undamaged (including the “original sealed” product box including its original packing materials) your purchase price, and original shipping will be refunded to you. We do not refund any applicable tax. Note that if the product is defective through no fault of your own, you may either request a repair or an exchange.
All returns:
Refunds, including original shipping, will be refunded to the credit card account/ corresponding account used for purchase within 30 days after the return is received. A refund will be applied to the original card used in the transaction.
If an item is returned that does not meet the above criteria, the return will be declined and the item returned to you.
Please noted
1. For the electric bikes or ebike kits or the electric wheelchair or the electric handcycle, shipping fees to return the items are at the customer's own expense.
2. Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.
Wrong item
If we have accidentally sent you the wrong item, you do as below.
A. If the wrong item is acceptable, you could ask for a special offer for this item, the difference would be refunded to your account.
B. You could request the return. The purchase price and original shipping will be refunded.
C. Please contact us if you have any other query or request.
Unwanted item / no faulty
If you have changed your mind on your purchase, please contact us.
If you have any questions regarding your purchase or its warranty, please chat with us one line or email to support@elecycles.com.
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